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The Society of Business Communicators Queensland (SBCQ) is a local Brisbane network that provides the content, the commitment and the supportive environment to help members succeed in their careers. We have professional members in the organization who can assist in advancing professional development and networking skills through our participative (or educational) programs.
Upcoming Events
KM Australia 2008
Date : 21 July to 23 July 2008 Venue : Melbourne Convention Centre
Drawing on the input of the knowledge, content and information management communities, Ark Group has developed KM Australia 2008 with the specific needs of KM, IM and CM practitioners in mind.
KM Australia 2008 will provide opportunities to:
* Hear keynote addresses from innovators in the knowledge, collaboration, content and Web 2.0 space
* Gain practical advice from private and public sector practitioner case-studies
* Learn through client case studies how solutions providers have applied their technology within organisations
* Get involved in interactive sessions including a collaborative roundtable discussion, speed debate, and post-conference masterclasses
* Actively network with speakers and other attendees in our collaboration space, “KM Arena”
Hear from keynote presenters including:
Jeff Kelly, Director of Education Solutions, Web 2.0 University, Hinchcliffe & Company (USA)
Gene Smith, Principal, nForm User Experience (Canada)
For registration information please call +61 1300 550 662 or email aga@arkgroupasia.com
Further information is available at www.kmaustralia.com
KM Australia 2008 will provide opportunities to:
* Hear keynote addresses from innovators in the knowledge, collaboration, content and Web 2.0 space
* Gain practical advice from private and public sector practitioner case-studies
* Learn through client case studies how solutions providers have applied their technology within organisations
* Get involved in interactive sessions including a collaborative roundtable discussion, speed debate, and post-conference masterclasses
* Actively network with speakers and other attendees in our collaboration space, “KM Arena”
Hear from keynote presenters including:
Jeff Kelly, Director of Education Solutions, Web 2.0 University, Hinchcliffe & Company (USA)
Gene Smith, Principal, nForm User Experience (Canada)
For registration information please call +61 1300 550 662 or email aga@arkgroupasia.com
Further information is available at www.kmaustralia.com
Reputation Building in a Hostile Environment
Date : 22 July 2008 Venue : The Chifley at Lennons, 66 Queen Street, Brisbane
In early 2004, South East Queensland was hit with an unprecedented series of severe storms - five crackers in seven days. Almost one in three homes and businesses lost power with some properties not having supply restored for a day and a half. Electricity company Energex loss of power supply number was deluged with more than one million phone call attempts by customers - effectively overloading the entire 13-phone network in the country. Not only did this result in tens of thousands of calls not being answered, but people across the country were not able to order a pizza or call for a taxi.
In the ensuing months, a series of other damaging events impacted on Energex, not least of which was the suicide of the Chief Executive Officer. Negative media mentions were damning with an average of 45 bad news items every day. Not surprisingly, the companys reputation hit new lows, while staff morale was so bad some elected not to wear corporate uniforms to the office for fear of public rebuke.
Since then, a range of strategies have been put in place, designed to not only recover the Energex reputation, but help place Energex at the cutting-edge of the public and media communications. Energex Media Relations Manager, Graham Metcalf, will outline some of the issues from 2004 and what has been done since, as well as some of the emerging challenges facing all of us in the communications game.
In the ensuing months, a series of other damaging events impacted on Energex, not least of which was the suicide of the Chief Executive Officer. Negative media mentions were damning with an average of 45 bad news items every day. Not surprisingly, the companys reputation hit new lows, while staff morale was so bad some elected not to wear corporate uniforms to the office for fear of public rebuke.
Since then, a range of strategies have been put in place, designed to not only recover the Energex reputation, but help place Energex at the cutting-edge of the public and media communications. Energex Media Relations Manager, Graham Metcalf, will outline some of the issues from 2004 and what has been done since, as well as some of the emerging challenges facing all of us in the communications game.
